How much is the convenience fee?

For utility bill payments, Paymentus charges $3.75 for each transaction per $500.00 increment (for commercial customers only; residential customers are exempt from transaction fees). For both real estate and personal property tax payments, Paymentus charges a convenience fee of 2.75% of the total payment amount. In each case, the convenience fee is automatically calculated.

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1. Why is there a convenience fee?
2. How much is the convenience fee?
3. Does the City receive the money from the convenience fee?
4. How long will it take for my payment to post?
5. I received a utility disconnection notice, am I able to pay online?